Privacy Policy | Ajana Therapy & Clinical Services

Privacy Policy

Effective Date: November 30, 2024

Introduction

Ajana Therapy & Clinical Services ("we," "our," or "us") is committed to protecting the privacy and security of our clients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with federal and Texas state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Health and Safety Code Chapter 611.

1. Information We Collect

  • Personal Identifiable Information (PII): Name, date of birth, contact details, and emergency contact information.
  • Health Information: Mental health history, therapy notes, diagnoses, treatment plans, and session details.
  • Payment Information: Insurance details and billing information.

2. How We Use Your Information

We use your information to:

  • Provide mental health services.
  • Communicate regarding appointments and billing.
  • Comply with legal and regulatory requirements.
  • Enhance our services.

3. Disclosure of Information

We do not sell your information. Disclosure may occur in the following situations:

  • With Your Consent: To other healthcare providers or third parties as authorized by you.
  • For Treatment, Payment, and Operations: With insurance companies or other providers involved in your care.
  • Legal Requirements: To comply with court orders or mandatory reporting laws.
  • Emergencies: To protect your safety or the safety of others, in accordance with professional and legal standards.

4. Your Rights

You have the right to:

  • Access and obtain copies of your records.
  • Request corrections to your information.
  • Restrict certain uses or disclosures.
  • File a complaint without fear of retaliation.

To exercise these rights, contact us at info@ajanatherapy.com or call 832-387-5735.

5. Data Security

We implement the following measures to protect your information:

  • Use of HIPAA-compliant electronic health record (EHR) systems.
  • Encryption and secure storage of digital files.
  • Access limited to authorized personnel.
  • Regular training on privacy and security protocols.

6. Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us directly or with the Texas Behavioral Health Executive Council (BHEC).

To file a complaint with Ajana Therapy & Clinical Services:

To file a complaint with BHEC:

Complaint forms and additional information are available on the BHEC website: https://bhec.texas.gov/discipline-and-complaints/

7. Updates to This Privacy Policy

We may update this policy to comply with laws or improve practices. The current version will always be available at www.ajanatherapy.com.