• Privacy Policy

Effective Date: November 30, 2024

Introduction

Ajana Therapy & Clinical Services (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with federal and Texas state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Health and Safety Code Chapter 611.

1. Information We Collect

  • Personal Identifiable Information (PII): Name, date of birth, contact details, and emergency contact information.
  • Health Information: Mental health history, therapy notes, diagnoses, treatment plans, and session details.
  • Payment Information: Insurance details and billing information.
  • Mobile Information: Mobile phone number for appointment reminders and other communications, only if you choose to provide it and opt in to our SMS messaging service.

2. How We Use Your Information

We use your information to:

  • Provide mental health services.
  • Communicate regarding appointments and billing.
  • Comply with legal and regulatory requirements.
  • Enhance our services.
  • Respond to your inquiries and requests.

3. Disclosure of Information

We do not sell, rent, or share your Protected Health Information (PHI) with third parties for marketing purposes. We do not share any information collected via our SMS opt-in, including mobile phone numbers, with any third parties for any purpose. We do not share any other personal information with third parties for marketing or promotional purposes without your explicit consent. Disclosure of your information may occur in the following limited circumstances:

  • With Your Consent: To other healthcare providers or third parties as authorized by you.
  • For Treatment, Payment, and Operations: With insurance companies or other providers involved in your care.
  • Legal Requirements: To comply with court orders or mandatory reporting laws.
  • Emergencies: To protect your safety or the safety of others, in accordance with professional and legal standards.

4. Your Rights

You have the right to:

  • Access and obtain copies of your records.
  • Request corrections to your information.
  • Restrict certain uses or disclosures.
  • File a complaint without fear of retaliation.
  • Opt-out of SMS Messages: You have the right to opt out of receiving SMS messages from us at any time. To opt out, reply “STOP” or “CANCEL” to any message you receive from us or contact us at info@ajanatherapy.com.

To exercise these rights, contact us at info@ajanatherapy.com or call 832-387-5735.

5. Data Security

We implement the following measures to protect your information:

  • Use of HIPAA-compliant electronic health record (EHR) systems.
  • Encryption and secure storage of digital files.
  • Access limited to authorized personnel.
  • Regular training on privacy and security protocols.

6. SMS Messaging Terms and Conditions

Ajana Therapy & Clinical Services dba Mental Vitamins LLC respects your privacy. By opting in to our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems
  • Data Usage: We use your data solely for account notifications, scheduling, appointment confirmations, and customer support.
  • Message Frequency: Message frequency varies, but you can generally expect to receive once a week.
  • Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.
  • Opting Out: To unsubscribe from SMS messages, reply “STOP” or “CANCEL” to any message you receive from us. You will receive a confirmation message. You can also contact us via email at info@ajanatherapy.com or by phone at 832-387-5735 to opt out.
  • Help: For assistance with our SMS service, text “HELP” to any message you receive from us.

7. Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us directly or with the Texas Behavioral Health Executive Council (BHEC).

To file a complaint with Ajana Therapy & Clinical Services:

To file a complaint with BHEC:

Complaint forms and additional information are available on the BHEC website: https://bhec.texas.gov/discipline-and-complaints/

8. Updates to This Privacy Policy

We may update this policy to comply with laws or improve practices. The current version will always be available at www.ajanatherapy.com.